1. Introduction

At Royal Nettoyage ("we", "our", "us" or the "Company"), we place great importance on your privacy and the protection of your data. This privacy policy (the "Policy") describes our privacy practices for the activities described below. In accordance with your rights, we inform you of how we collect, store, access and otherwise process information relating to individuals. In this Policy, personal data ("Personal Data") refers to any information that, alone or in combination with other available information, can identify an individual.

We are committed to protecting your privacy in accordance with the highest level of regulation in this area. As such, we follow the obligations set out in the regulations below:

The Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and applicable provincial legislation
Quebec Law 25
the EU General Data Protection Regulation (GDPR)
Brazilian Data Protection Legislation (LGPD)
California's Consumer Protection Act (CCPA) / California Privacy Rights Act (CPRA) and California Online Privacy Protection Act (CalOPPA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Connecticut Data Privacy Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Texas Data Privacy and Security Act (TDPSA)
Oregon Consumer Privacy Act (OCPA)
Montana Consumer Data Privacy Act
Delaware Personal Data Privacy Act
Nebraska Data Privacy Act
New Hampshire Data Privacy Act
New Jersey Data Privacy Act
Minnesota Consumer Data Privacy Act
Maryland Online Consumer Protection Act
South African Protection of Personal Information Act (POPIA)
Swiss Federal Data Protection Act (FADP)
Saudi Personal Data Protection Law (PDPL)

Scope

This policy applies to the websites, domains, applications, services and products of Royal Nettoyage.

This policy does not apply to third party applications, websites, products, services or platforms that may be accessed through links (non-Royal Nettoyage) that we may provide to you. These sites are owned and operated independently of us, and they have their own distinct privacy and data collection practices. Any Personal Data you provide to these sites will be governed by the third party's own privacy policy. We cannot accept responsibility for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of these sites.

Processing Activities

This policy applies when you interact with us by performing one of the following actions:

Use our application and services as an authorized user
Visit one of our websites that links to this privacy statement

2. Personal Data We Collect

What Personal Data We Collect

When you make a purchase, or attempt to make a purchase, we collect the following types of personal data:

Account information such as your name, email address and password
Payment information such as your billing address, phone number, credit card, debit card or any other payment method

When you use our products and/or features, we collect the following types of Personal Data:

Account information such as your name, email address and password
Payment information such as your billing address, phone number, credit card, debit card or any other payment method

How We Collect Your Personal Data

We collect personal data from the following sources:

From You.

You may provide us with your Account Information, Payment Information, Financial Information, Demographic Data, Purchase Information, Content, Feedback, Product Information by completing forms, using our products or services, entering information online or corresponding with us by mail, telephone, email or otherwise. This includes Personal Data you provide, for example, when you:

Create an account or purchase products on our website
Use our products or services
Create content through our products or services
Express interest in our products or services
Download software and/or our mobile application
Subscribe to our newsletter
Complete a voluntary market research study
Contact us with an inquiry or to report a problem (by phone, email, social network or messaging service)
When you connect to our website via social networks

Automated Technologies or Interactions

When you interact with our website, we may automatically collect the following types of data (all described above): Device Data about your equipment, Usage Data about your browsing actions and habits, and Contact Data when tasks performed via our website remain incomplete, such as incomplete orders or abandoned carts. We collect this data using cookies, server logs and other similar technologies. Please see our section on cookies (below) for more details.

Third Parties

We may receive Personal Data about you from various third parties, including:

Account and payment information from another person when they purchase a gift for you on our website
Device and usage data from third parties, including analytics service providers such as Google
Account information and payment data from social media platforms when you connect to our website using these social media platforms
Content from communication services, including email providers and social networks, when you give us permission to access your data on these third-party services or networks
Account information and payment data from third parties, including organizations (such as law enforcement agencies), associations and groups, who share data for fraud prevention and detection purposes and credit risk reduction
Account information, payment data and financial data from technical, payment and delivery service providers

If you provide us, or our service providers, with Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Policy. If you believe that your Personal Data has been provided to us inappropriately, or to otherwise exercise your rights relating to your Personal Data, please contact us using the information set out in the "Contact Us" section below.

Device and Usage Data

When you visit a Royal Nettoyage website, we automatically collect and store information about your visit using browser cookies (files we send to your computer), or similar technology.

You can ask your browser to refuse all cookies or to indicate when a cookie is being sent. The help function of most browsers will provide information on how to accept cookies, disable them or alert you to the receipt of a new cookie. If you do not accept cookies, you may not be able to use certain features of our Service and we recommend that you leave them enabled.

Data We Collect from Third Parties

We may receive your Personal Data from third parties such as companies subscribing to Royal Nettoyage services, partners and other sources. This Personal Data is not collected by us but by a third party and is subject to the third party's separate privacy and data collection policies. We have no control or influence over how your Personal Data is processed by third parties. As always, you have the right to review and correct this information. If you have questions, you should first contact the relevant third party for more information about your personal data. If that third party does not respond to your rights, you can contact the data protection officer at Royal Nettoyage (contact details below).

Our websites and services may contain links to other websites, applications and services managed by third parties. The information practices of these other services, or social networks that host our branded social media pages, are governed by third party privacy statements, which you should consult to better understand these third parties' privacy practices.

Purpose and Legal Basis for Processing Your Personal Data

We collect and use your Personal Data with your consent to provide, maintain and develop our products and services and understand how to improve them.

When we process your Personal Data to provide a product or service, we do so because it is necessary to fulfill contractual obligations. All of the above processing is necessary as part of our legitimate interests to provide products and services and to maintain our relationship with you and to protect our business, for example against fraud. Consent will be required to initiate services with you. New consent will be required if changes are made to the type of data collected. Under our contract, if you do not give your consent, certain services may not be available to you.

Third Party Tools

We use these third party tools to store your information:

Shopify

International Data Transfer and Storage

Where possible, we store and process data on servers located in the general geographic region where you reside (note: this may not be in the country where you reside). Your Personal Data may also be transferred and stored on servers residing outside your state, province, country or other governmental jurisdiction where data laws may differ from those of your jurisdiction. We will take appropriate measures to ensure that your Personal Data is processed securely and in accordance with this Policy as well as applicable data protection legislation. You can find more information about these clauses here: https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32021D0914

Sharing and Disclosure

We will only share your personal data with third parties in the manner described in this policy or as defined at the time of personal data collection.

We also use Google Analytics to help us understand how our customers use the site. You can learn more about how Google uses your personal data here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en

We may also use your personal data to provide you with targeted marketing through advertisements or communications (such as newsletters).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/

Legal Requirement

We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or governmental authority, or in connection with legal proceedings or a court, in order to prevent loss of life or injury, or to protect our rights or property. Where possible and practical, we will inform you in advance of such disclosure.

Service Providers and Other Third Parties

We may use third party service providers, independent contractors, agencies or consultants to deliver and help us improve our products and services. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others, but only to maintain and improve our products and services. For more information about the recipients of your Personal Data, please contact us using the information in the "Contact Us" section below.

3. Cookies

What Are Cookies?

A cookie is a small file containing information that your browser stores on your device. The information contained in this file is typically shared with the site owner as well as potential partners and third parties to that business. The collection of this information can be used as part of the site's operation and/or to enhance your experience.

How We Use Cookies

To provide you with the best possible experience, we use the following types of cookies:

Preference: We use preference cookies to help us remember how you like to use our service.
Analytics: We collect analytical data about the types of people who visit our site in order to improve our service and product.
Marketing: We share cookies with advertisers and/or third party partners to provide you with a personalized marketing experience.

We also allow third party partners to place their own cookies on our website.

How to Control Your Cookies

As long as the cookie is not strictly necessary, you can accept or refuse the use of cookies at any time. To change how we collect information about you, visit our Cookie Manager.

google.com: _GRECAPTCHA: 1 month
www.google-analytics.com: _ga_#: 8 months, _ga: 8 months
facebook.net: _fbp: Session, locale_bar_accepted: Not Set
googleads.g.doubleclick.net: _gcl_au: Session

Global Privacy Control ("GPC") is a setting you can enable in your web browser to communicate your privacy preference regarding advertising trackers. For all the details, including how to enable GPC, visit https://globalprivacycontrol.org/. Please note that this may impact the functionality of our website.

4. Retention and Deletion

We will only retain your Personal Data for as long as necessary to fulfill the purpose for which the data was collected and to the extent required by applicable law. When we no longer need the Personal Data, we will delete it from our systems and/or take steps to anonymize it.

5. Merger or Acquisition

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy. In certain circumstances, we may be required to disclose your personal information if required by law or in response to valid requests from public authorities (for example, a court or government agency).

6. How We Ensure the Security of Your Data

We have implemented appropriate organizational protections and security measures to protect your personal data against accidental loss, unauthorized use or access, alteration or disclosure.

Communication between your browser and our website uses a secure encrypted connection when your personal data is involved.

We require any third party contracted to process your personal data on our behalf to implement security measures to protect your data and to process that data in accordance with the law.

In the unfortunate event of a personal data breach, we will inform you and any applicable regulatory body when we are legally required to do so.

7. Children's Privacy

We do not knowingly collect personal data from children under the age of 18.

8. Your Rights Regarding Your Personal Data

Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

Right of Access (PIPEDA, GDPR Article 15, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

You have the right to know if we process your Personal Data and to request a copy of the Personal Data we process about you.

Right to Rectification (PIPEDA, GDPR Article 16, CPRA, CPA, VCDPA, CTDPA, LGPD, POPIA)

You have the right to have incomplete or inaccurate Personal Data we process about you rectified.

Right to be Forgotten (Right to Erasure) (GDPR Article 17, CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA, LGPD, POPIA)

You have the right to request that we erase the personal data we process about you, unless we must retain that data to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to Restriction of Processing (GDPR Article 18, LGPD)

You have the right to restrict our processing of your Personal Data in certain circumstances. In this case, we will not process your Data for purposes other than storage.

Right to Portability (PIPEDA, GDPR Article 20, LGPD)

You have the right to obtain the Personal Data we hold about you, in a structured electronic format, and to transmit that Personal Data to another data controller, where it is (a) Personal Data you have provided to us, and (b) if we process that data based on your consent or to perform a contract with you or the third party subscribing to the services.

Right to Opt-Out (CPRA, CPA, VCDPA, CTDPA, UCPA)

You have the right to refuse the processing of your Personal Data for purposes of: (1) targeted advertising; (2) sale of Personal Data; and/or (3) profiling for decisions that produce legal effects or similar significant effects concerning you. Under CPRA, you have the right to refuse the sharing of your Personal Data with third parties and our use and disclosure of your Sensitive Personal Data to uses necessary to provide the products and services you reasonably expect.

Right to Object (GDPR Article 21, LGPD, POPIA)

Where the legal justification for our processing of your Personal Data is our legitimate interest, you have the right to object to such processing for reasons related to your particular situation. We will comply with your request, unless we have compelling legitimate grounds for processing that override your interests and rights, or if we must continue to process the Personal Data for the establishment, exercise or defense of legal claims.

Non-Discrimination and Non-Retaliation (CCPA/CPRA, CPA, VCDPA, CTDPA, UCPA)

You have the right not to be denied service or have an altered experience for exercising your rights.

Right to Appeal (CPA, VCDPA, CTDPA)

You have the right to file an appeal based on our response to exercising any of these rights. In the event that you disagree with how we have resolved the appeal, you have the right to contact the attorney general.

Right to File a Complaint (GDPR Article 77, LGPD, POPIA)

You have the right to file a complaint with the competent data protection authority.

Withdrawal of Consent

If you have consented to the processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, for example when you wish to unsubscribe from marketing messages you receive from us. If you wish to withdraw your consent, please contact us using the information at the bottom of this page.

How to Exercise Your Rights

You can make a request to exercise any of these rights in relation to your personal data by sending the request to our privacy team using the form below.

For your own privacy and security, at our discretion, we may ask you to prove your identity before providing the requested information.

9. Changes

We may modify this Policy at any time. If we make changes to this policy, we will post an updated version of this policy on this website. When you use our services, you will be asked to review and accept our Privacy Policy. In this way, we can record your acceptance and inform you of any future changes to this Policy.

10. Contact Us

To request a copy of your information, unsubscribe from our email list, request deletion of your data or ask a question about privacy, we have established a simple process:

To contact us, please send an email to info@royalnettoyage.com

Call us at:

Last updated: November 14, 2025